The Dynamics 365 Field Service is a customer service solution that enables you to connect deeply with your customers. It is replete with exceptional features like optimized resource scheduling, service agreements, regular inventory information updates, intelligently synchronized mobile applications, work order and resource management, and complete customer insight facilitating effective communication.
It offers an adaptable and integrated platform that provides every detail regarding the asset and its components, leading to effective handling of warranty requirements. It facilitates smooth access to major analytics and KPIs, which results in productive decision making. Hence, you enjoy the benefits of reduced time and cost.
Key Features of Microsoft Dynamics Field Service Management
SERVICE ARRANGEMENTS
This feature records all information regarding assets. It makes sure that the service and cost of the asset match the warranty that comes with it. Service contracts help you manage warranty authorization throughout the organization.
SERVICE PREDICTION:
Foresees asset warranties and helps to discern the expiry and terms of the asset.
EXACT BILLING:
It categorizes assets and records their position, information about past repairs, and upkeep routines.
SLA GOVERNANCE:
It administers data regarding terms and conditions of the contract, thus meeting every SLA.
PLANS AND DISCHARGE
Microsoft Dynamics Field Service Management solution makes it comfortable to coordinate with D365 field service teams and machinery with the help of its adjustable planning options. It recognizes and classifies field service automation Dynamics 365 resources, thus harmonizing work and resources.
EQUITABLE WORKLOADS:
Recognizes and coordinates resources at hand, thus balancing work assignments with resources.
COMPETENT TECHNICIAN:
Aligns the proficiency of technicians with the needs of the work structure.
ENHANCED SCHEDULES:
It saves time by generating a plan, keeping in mind the clients' choices, accessibility, SLAs, and geography.
STOCK MANAGEMENT
Dynamics 365 Supply Chain Management helps to handle all the latest information about inventory allocated across different places. Keeps you updated accurately about inventory levels and thus helps you keep a record of stock, decrease write-offs, and generate better predictions
MINIMIZED RIGHT-OFF:
Keeps a correct inventory record across different locations, organizes, and handles stock history, irrespective of its place.
REMOTE INVENTORY ACCESSIBILITY:
Accessing Dynamics 365 applications through mobile connects you to any information you require regarding stock and its parts.
PARTS HANDLING:
Easily handle any information regarding inventory for carrying out part agreements like return, requests, stock transfers, and more.
ADAPTABLE AND MOBILE
Assists the technician in the field to see client information while obtaining suitable help when needed. Guidance can be procured by technicians even if they are not online.
TIMELY APPOINTMENTS:
Secure the timely presence of technicians with an effective program and step by step driving instructions.
IN-DEPTH CUSTOMER INSIGHT:
Dynamic 365 Supply Chain Management and Microsoft Dynamics 365 Field Service software helps gain insights about client choices, and how to meet them.
WORK-TASK COMPLETION:
Allows technicians to click photos of the executed task, receive client sign-off, and necessary payment.
LINKED FIELD SERVICE
Microsoft Dynamics 365 Field Services Software enables you to detect issues using IoT data before customers, figure out solutions, and accordingly send technicians.
ANOMALY TRACKING:
Internet of Things (IoT) data enables you to identify, correct, and solve problems remotely before the client figures it out.
ANTICIPATORY MAINTENANCE:
It allows timely predictive upkeep and pre-emptive maintenance based on the knowledge about the actual utilization of the asset.
WORK-TASK FORMULATION:
The work order is automatically formed in case the issue fails to resolve. Accordingly, a technician is sent.
CLIENT-DRIVEN EXPERIENCE
Field service automation Dynamics 365 is a cloud-based CRM service that facilitates effortless communication between customers and companies and keeps customers abreast of the latest developments. In short, Dynamics 365 Customer Service establishes better customer relations.
COMPLETE CUSTOMER VIEW:
It allows customers to view all prior, future, and current service appointments. Enables them to utilize customer portals to plan and look at executed and current cases.
OUTBOUND INTERACTION:
A Customer service model by which clients are kept updated at every point about approaching appointments through automated calls and messages.
TECHNICIAN DISCERNABILITY:
Enables customers to track technicians. They can view the technicians' vehicle, photo, and location, which is integrated with Microsoft Dynamics 365 Field Service.
APPEND PRE-MADE, CUSTOM PROGRAMS
Dramatically expand the productivity of Microsoft Dynamics 365 Field Service Software to suit your specific business goals and needs using prebuilt and custom-made programs.
CONSOLIDATED PLATFORM:
Take advantage of Dynamics 365 business apps and its integrated platform to create a solid foundation for reviewing, monitoring, assimilation, and analytics.
ALL-ROUND PROJECT VIEW:
Easily discern the progress of your project, utilize team and resource evaluation, as well as the customer's viewpoint to become confident in executing the prompt and on-budget model.
PREDICTING TRENDS:
Recognizes trends inspects uncertain situations and predicts outcomes that assist in finding essential service requirements, competency enhancement, and inculcation of better habits.
Benefits of MS Dynamics 365 Field Service
Assured customer satisfaction
01
Enhanced resource organization.
Diagnose and troubleshoot with IoT
02
Flexible and adaptable platform
Productive decision-making
03
Efficient information handling
Deep customer insight
04
Avail prebuilt, customizable applications
Thinking of taking your D365 Field Service to the next level? Try Microsoft Dynamics Field Service Management with us today.
