Cutting-edge Support Services for your business

For a business to run uninterruptedly, it requires a smooth working of all its vital systems and applications. For this purpose, we provide 24X7 Global Microsoft Dynamics Support services to help you resolve your solution issues, whenever they arise.

Our Dynamics CRM Support Service along with ERP Expertise ranges across Microsoft Dynamics 365 Finance and Operations, Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 Customer Engagement, Microsoft Dynamics AX, Dynamics NAV, Dynamics GP, Dynamics CRM, etc. We offer Microsoft Dynamics 24X7 support for maintenance, performance, development, and cloud-solution monitoring. Benefit from our top quality Microsoft Dynamics support for the full lifecycle of your ERP solution, and focus on the productivity of your organization.

Stay Ahead in your Software Implementation Projects

Contact us for an Assessment

Contact us for an Assessment

Issue Resolution by Support Tickets

How can you be assured that all issues arising would be resolved instantly? There needs to be a method devised that will induce the solving of issues technical and others that fall within our deliverables.

With Narola Solutions, we bring to you the best way to ensure this too. The Customer Support ticketing system is a method we employ that maintains records of an issue right from the moment of reporting, the issuing person, data of the team/person responsible for resolving it.

This gives our services and supports the desired credibility expected by our clients. We take care of rendering support that will push you towards unhindered productivity. Here are the added benefits of our Microsoft 24x7 support ticketing system:

Issue Resolution by Support Tickets
  • Complain can be logged, the issue can be reported at any time from anywhere by generating a support ticket.
  • You can check the status of your support ticket and when it might be resolved.
  • Set the priority of your issue. Eg. Critical, low, medium, high, etc.
  • You can add a note for the type of issues like software, network, or others that help to understand the problem.
  • There will be accountability for every issue by a designated resource.
  • Receive alerts as soon as the issue is resolved. You can focus on your work without worrying about follow-ups.
  • Microsoft 24x7 support portal/Ticketing system that helps us in delivering as promised.

Support Services Categories

Global Support

With Narola Solutions you get a commitment to be served with a reactive first response round the clock. Experienced professionals with high caliber to provide you every support in technical, consulting or implementational aspects are available at a single click when you think of our 24/7 Global Microsoft Dynamics 365 Support services.

Application Support Management

When you want to aim for higher achievements and bigger goals, you need a team of certified Microsoft professionals and have hands-on experience with the Dynamics tools. We, at Narola Solutions, fulfill every prerequisite that is needed to gain your trust.

Technical

Our Microsoft tech Support services team helps you with tasks like code moves and builds, hotfix installation, and environment support. Our expertise in configuring SQL Server, and fixing performance issues will ensure the seamless working of your business applications.

Development

Our group of certified developers with years of experience at Microsoft can efficiently fulfill your end-to-end development needs. We can enhance your development team for a particular project. Trust our teams to optimize your development lifecycle.

Training

Our Microsoft tech support services team is fully committed to making your organization self-reliant towards using your ERP system in accomplishing your objectives. Our 24X7 support offers you training in a format that is compatible with your requirements.

Quality Assurance

We believe quality in services and products beats every competition. Our experts proactively research for every support that is required by our clients. The “know it all” factor stands before we propose any solution to your issues. It is a unified team that drives output keeping in mind your business as one entire entity.

Our Diverse range of Expertise

  • Microsoft Dynamics 365 (Finance & Operations, Business Central, Commerce (Retail), Field Services )
  • Microsoft Dynamics AX support( Axapta 4.0, Dynamics AX2009, Dynamics AX 2012, AX2012R2, AX2012R3 )
  • Microsoft Dynamics NAV Support(NAV 5.0, NAV 2009, NAV 2013, NAV 2015, NAV 2017, NAV 2018.)
  • Microsoft Dynamics GP Support (2018, 2016 R2)
  • Microsoft Dynamics CRM (CRM 4.0, CRM 2011, CRM 2013, CRM 2015, CRM 2016)
  • Microsoft Dynamics 365 Customer Engagement (Sales, Marketing, Customer Service, PSA, Field Service)
  • Microsoft 365 (Formerly Office 365)
  • Power BI
  • Microsoft Azure
  • Microsoft SQL Server)
Issue Resolution by Support Tickets

State-of-the-art Support for the full ERP Life Cycle

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Managed Customer Service

You can be assured of our 24x7 availability in both domestic and international locations. We help you manage all Microsoft business applications like Dynamics 365, Microsoft Dynamics AX support, Office 365, Dynamics CRM, and Business Intelligence.

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Routine Services

Our extensive range of routine services like data refreshes, hotfix and cumulative update impact analysis code moves, Microsoft Lifecycle Services systems diagnostics evaluations ensure the optimum running of your business processes without any disruption.

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Pay-As-You-Go Support Services

We offer assistance if you require a Microsoft Dynamics support partner or an upgrade to Dynamics AX. We provide ad-hoc services from our experienced support team members with fully transparent pricing.

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Packaged Service Offerings

Our packaged service offerings are guaranteed to minimize your time to value. Our support package deals with technical support and training, software environment, product environment management, software issue resolution, vendor support management, and process optimization.

Microsoft Dynamics ERP Annual Maintenance Plan

This annual maintenance plan enables you to harness the full potential of your Microsoft Dynamics ERP. Its greatest benefit is the proactive upgradation of the security and functionality of your software, which maximizes its value.

Key Features of the Annual Software Enhancement Plan:

  • Regular insights into current developments and product guidelines
  • Regulatory compliance releases and hotfixes
  • System updates, upgrades, and service packs
  • Annual Server Health Check
  • Dedicated Account Manager
  • 24/7 Dedicated Support Team
  • Access to training materials, e-learning.
  • Interaction with Subject matter experts, certified Solution Architects, and Functional consultants

Why you should choose our Support Services

Cost-effective

24/7 support

Portal accessibility

anticipatory monitoring

Flexible Plan & Payment

Competent support team

International Compliance Services

Significant Downtime Reduction

Scalable support services

Let’s Talk about Dynamics 365 Implementation Services for you that fit like a sleeve in your business.

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