When it comes to streamlining your organizational operations, Microsoft Dynamics 365 serves as a one-stop solution. It unveils new opportunities and business advantages to the organizations and takes them to the next higher level.
While improving customer service and engagement to sales, field service, project service automation, marketing, and financials, this tool can ease out everything.
Let’s Know More About Microsoft Dynamics 365 Field Services Software
If you’re running a field service business offering installation, maintenance, or repair services, managing everything must be challenging for you. With Microsoft Dynamics Field Service Management, you can convert all your prospects into customers and offer strategic services to them.
You can get help with services scheduling, resource skill matching, and smart routing to ensure reduced travel time. It has a wide range of built-in intelligent, predictive, and intuitive capabilities, to enhance both customer fulfillment and field agent productivity. Let’s check out the top 6 features of the D365 Field Service FS App -
- Smart Scheduling
Microsoft Dynamics 365 Field Service App collects requirements from a work order and gets you the list of most suited resources. You can assign the work to any of those candidates and track their activities through a real-time view. This app enables you to instantly accept customer requests, proceed with them, or cancel them.
- Track Live Status Anytime Anywhere
The Field Service Automation Dynamics 365 mobile app makes customer service even easier. When technicians are assigned a task, they will instantly receive a notification in their mobile app. Once they’re done with the task, they can update the accomplishment status on the same app to inform the owner.
- Efficient Inventory Management
With Microsoft Dynamics 365 Field Service App, you can manage your inventory with live updates on parts needed for the upcoming work. You can also keep track of the available inventory items in specific locations. This helps with the easy scheduling of work orders and resource assignments.
- Handle Service Calls
The Microsoft Dynamics 365 app makes it an easy job for business owners as well as technicians to make service calls in minutes.
It provides detailed information on recurring service calls and contracts, installed products, and warranties across customers and locations. This helps in improving the quality of services and identify unique ways to elevate the revenue.
- Enable Connected Devices
With Field Service mobile apps, business owners can track their service representatives’ devices and make sure they’re working well enough. If a piece of equipment fails in any of their devices, they will be notified instantly and troubleshoot the problem to fix it right away.
- Improve Customer Satisfaction
This app lets you attract the attention of your customers and provide them with the best of experiences for choosing you. The highly interactive customer portal and interoperability with advanced APIs can get you an impressive customer base.
Microsoft Dynamics 365 Field Service Management is the best way to make customer communication easier and more interactive. If you want to enhance your field services, you need to restyle the way your team works. Connect with our team to know more about the solution.